Privacy Policy

New Castle County Department of Land Use is dedicated to preserving customer privacy and data security while visiting our website. We value the information entrusted to us. Here are the basic privacy policies and practices for our website:

• Customer information collected may include:
  • Customer name
  • E-mail address
  • Telephone number
• Customer information collected may be used to:
  • Fulfill requests for products or services
  • Facilitate use of our website
  • Identify and protect against fraudulent transactions and other misuses of our website
  • Enforce New Castle County policies
• Customer information collected may be disclosed to third parties, in limited circumstances, in order to:
  • Comply with legal requirements
  • Prevent fraud
  • Protect the safety of our customers

Refund Policy

All refund requests will be thoroughly reviewed by New Castle County Department of Land Use. Here are the basic refund policies and practices for our website:

• A valid customer reason is required for every refund request
• Refund requests must be made no later than 90 days after payment is received
• Refund requests must be made to the New Castle County Department of Land Use office at: (302) 395-5400
• New Castle County Department of Land Use will determine if a customer refund is warranted and advise customer of final decision
• In cases of fraud, more detailed information may be required from the customer i.e. , signed affidavit from the customer’s card issuer

Delivery Policy

On-line purchases must first be approved by the customer’s card issuer before any New Castle County Department of Land Use services or products can be delivered. Please refer to the documentation included with the specific service or product purchased to determine if any additional steps or fees are required to fulfill your request. Here are the basic delivery policies and practices for our website:

• An e-mail confirmation will be automatically sent to the customer upon successful completion of each payment transaction
• Customer payments will be processed on day of receipt
• Questions or issues regarding customer transactions should be directed to New Castle County Department of Land Use at: (302) 395-5400

Payment Disclaimer

New Castle County utilizes a third party to accept payments for this website. All confidential information related to customer payments i.e. card name, number, expiry date, CVV code, etc. will be processed on a secure payment page hosted by our third party processor, Elavon. Links to their privacy and security policies are available to the customer on Elavon’s secure payment page.

New Castle County Policy Changes

Any amendments to the policies stated here will be posted promptly to this website.